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Building Relationships With Your Customers

No matter what kind of business you’re in, building customer relations should be one of your top priorities. All customers, whether on-line or off, like to feel that they are appreciated when they shop in your brick and mortar store or through your web-site. It’s easy in today’s hurry...

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Build Excellent Lifetime Relationships!

Posted by Veronica Kirchoff | Posted in Business leadership, Growing your business, Small Business Tips | Posted on 13-07-2009

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Do you realize relationships begin shortly after birth and are ongoing ways of life for every person on the planet?

An important part of life depends on how we develop our relationships with others. Perhaps, if we consider examples of this development, a better understanding will enable us to think more clearly before we interact with others.

Examples:

1. At birth we acknowledge a relationship with our mothers

2. Growing up, we build friendships with family members

3. In school, relationships with peers and teachers are normal

4. Most begin their dating relationships along the way

5. Searching for first employment, relationships must be formed

6. To market products, relationships are tried, tested, used

Most sports require close relationships to build a winning team. How far would the space programs have gotten without close working relationships? Would we marry without an excellent relationship with our partner?

As people mature in life, many relate an emptiness that is often difficult to understand or comprehend if a relationship has not been established with our creator. This personal relationship will fill a void that no other can fill. This is the most important relationship of all in every life, for complete fulfillment and joy.

The purpose for these examples are to enhance our willingness and desire to work on developing meaning in our lives, our families, and our businesses to become better persons and better marketers with positive relationship building goals.

A few very important traits in relationships are integrity or honesty, trust, and a willingness to open ourselves to others and be examined.

Have you ever seen failure? Perhaps it was caused by the lack of trust or integrity in another. Can relationship building with other persons prevent failure? Would your business become more successful with many great relationships? Think on these statements and make the adjustments in your life that you feel may improve your disposition.

These basic groundwork ideas on relationships are written to jog thinking and perhaps increase your business skills until they direct you to where success in business is inevitable and joy in your work becomes a normal lifestyle.

You may find varied and rotating articles on relationship building on our website, along with tips you can possibly use for your business.

Many times along the path of life, failures occur. It is good news to recognize and know the importance of earning good relationships during these trials and to be well prepared for the needed improvements.

Expect the best, prepare for the worst, and take what comes, is a great buffer for the many trials that happen in life.

Great relationships developed over a lifetime, yield great rewards!


Team Building Icebreakers

Posted by Veronica Kirchoff | Posted in Business leadership, Teams & Teamwork | Posted on 29-06-2009

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The first challenge you will encounter on any teambuilding exercise is personal introductions. Members of the teambuilding course need to become acquainted with each other and the course leader. These initial exercises are commonly called ‘icebreakers’ as they break down any barriers between team members.

The most popular icebreaker is for the team leader to arrange the team members in a circle and ask them one by one to stand up and tell the group a little about themselves. Each member of the team will stand in turn and give their name and some brief details about their work and/or hobbies by way of an introduction. If the members of the teambuilding course work for the same large company, often it is a good idea to ask them to describe the department they work in and their job role. In this way it allows other members of the team to position them in their mind. Sometimes the team members may already have relationships that they are not aware of – possibly they have spoken on the telephone, or have emailed each other in the past as part of their job function.

Another great icebreaking activity is to assign each member of the team a partner whom they have never met before. The pairs are given a short time (10 minutes is suggested) to get to know a little bit about each other. The icebreaking task is then for each team member to describe their partner to the group.

At icebreaking sessions it is also a good idea for the team leader to encourage laughter. Laughter and humor are great icebreakers. Possibly each member could be given a sheet of jokes and asked to stand and tell their favorite joke to the group, and then give the reasons why they chose that joke. As well as breaking the ice this is a clever way of learning a little about a person – the reasons they give for choosing the joke will give a little insight to their personality.

Remember when leading a teambuilding session the importance of icebreaking. This is the most important part of the course and sets the foundation for the work you will do over the coming hours or days. Setting your icebreaking session around breakfast or coffee can help as these are natural times of social interaction – watch as team members help each other with the simple task of making and pouring coffee.


Are You A Born Leader

Posted by Veronica Kirchoff | Posted in Business leadership, Teams & Teamwork | Posted on 22-06-2009

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People are not born with any particular skill. We are all born afraid of falling and of loud noises, but after that everything else is learned. So it is to become a leader.

Leaders are made not born. Leadership skills are acquired over a period of time based on several factors. Here are 5 of them.

1. Leaders come in all different shapes and sizes. It is interesting to study effective leaders. At face value they are all different. They all have developed their own style based on their own personality and what works for them.

2. A true leader accepts responsibility. Everything from how they speak to how they act is part of being responsible. It is easy to follow them because you know where they are going and know they will lead you as well.

3. Leaders work at being leaders. They are always improving their skills and learning from the situations they are in. They study people and have learned how to effectively interact with them to get what they want.

4. Leadership starts at the top, but is best achieved when developing a team atmosphere. Leaders know they can do better when people are working together for one common goal. Sharing in leadership is part of this process. Making everyone accountable for what they do, but judging success on the overall efforts of everyone.

5. Situations call for different types of leadership. A well-rounded leader is able to adapt to their surroundings and lead accordingly. Coaching a football team is an example of this. Sometimes the players need a kick in the rear and other times they need a pat on the back.

6. Leaders are respected for what they have accomplished in the past. A real leader can speak from a position of practical experience and know they will be listened to because they speak from that vantage point. A respected leader is able to command more from his people than a leader who is not.

7. Leaders seek opinions and compile ideas before forming a game plan. Good leaders know that they cannot come up with every idea that will work. By allowing input they are able to make a more responsible decision.

As you can see leaders have skills and they use them to accomplish something every single day. You can become a good leader if you are willing to work and to learn how to become one.


Teambuilding for Any Business

Posted by Veronica Kirchoff | Posted in Business leadership, Teams & Teamwork | Posted on 15-06-2009

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Teambuilding can be an important way of developing your businesses most valuable assets, its employees. Especially when hiring new employees or starting a new business, building a relationship within your team is of prime importance.

There are many companies that offer teambuilding courses, both residential and in house. Teambuilding courses can be expensive, so let us explore the options so that you are sure to choose the right teambuilding exercise or teambuilding course for your staff and company.

In-house teambuilding, done on the site of your company, is the cheapest option as you have no accommodation fees to pay. If you need to keep the cost really low there are many teambuilding guides available on the internet that will allow your human resources department to create their own teambuilding course suited to your companies needs – all without employing an external teambuilding consultant.

Having a teambuilding consultant visit your company for a day or a week (the length of course is something we will discuss in a later article) can be cost effective however if you have no spare resource in your HR or personnel department. This can also be more convenient for employees who may not prefer to stay overnight away from home.

Teambuilding exercises usually begin with an icebreaker, which is a term used to describe a ‘getting to know each other’ session. Each person will usually be asked to stand up and describe themselves in some detail. This is often surprising even when you have worked with a person for many years as there may be many things that you did not know about them.

Other exercises throughout your teambuilding course will focus on interaction between members of the team. Common exercises include building bridges or crossing rivers. Tasks undertaken on teambuilding courses should be ones that would be impossible to complete as an individual, but easily manageable as a team working together.

Often members of a team will be struck by how simple exercises draw on the different strengths of team members. One person in the team may be a natural leader, another has good analytical or engineering skills, and another may have great communication or personal skills. All different skills come into play and will be brought out of your team members as they work through the exercises.

Often after teambuilding sessions members find they have new found skills to apply to work situations, and are ready for new challenges, which is great for business!


Strategies for Business Success – Buy or Lease?

Posted by Veronica Kirchoff | Posted in Bookkeeping, Business leadership, Finances, Growing your business | Posted on 01-06-2009

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You are starting or expanding your business – great! But you are looking at many more demands on your finances: office equipment, tools, furniture, computers and peripherals, vehicles, etc. Deciding whether to buy or lease what you need might seem overwhelming.

Leasing is tempting to many, as it requires less cash up front. Having enough cash is essential for survival when beginning or expanding your business, as you will also need to invest in many intangibles such as marketing, licensing, or hiring help. But, leasing usually costs more in the long run, often quite a bit more, and you are normally committed to a contracted time period. There are advantages and disadvantages to both.

Let’s look at some of the pros and cons:

Some Advantages of Leasing:

1. Lower Costs at Start-Up

Few businesses have “more than enough” cash on hand, especially when just beginning or expanding. Lower start-up costs can give you more time to get settled into the marketplace and get the word out about your products and services, giving you a much better chance of surviving those risky first years. You can get a lot more for a lot less immediate expenditure by leasing. Buying 20 computers will cost you thousands of dollars; leasing 20 computers may only run you a few hundred dollars per month.

2. Support and Maintenance

Leased equipment usually includes ongoing support, maintenance, upgrading, and possibly even training for you and your staff. You can even “lease” your business management software and services by way of online subscription. This can enable even the smallest business to have the latest software versions automatically provided, and support staff on-call in the event of trouble. (You might be amazed to learn how much time is lost and headaches created in many small businesses by confusing and challenging management and record keeping software and systems.) With hardware, it is far easier, for example, to call the lessor and have a broken copier replaced immediately than to wait for the repair serviceman for your purchased copier, wait out the downtime, and then face the bill for his services.

3. Flexibility

When you buy something, even if your needs change or better technology becomes available, your investment is tied up in the purchased item. Leasing may allow you to update or replace your equipment or furniture when you need to, or even get rid of the commitment if you no longer need the item.

4. Tax Advantage

Most lease payments can be fully deducted in the year you paid them, whereas major equipment purchases may have to be depreciated over several years. Since your money will likely be tighter in the beginning months and years of your business, the ability to offset lease expenses against your initial investments may help you greatly at tax time.

Some Advantages of Buying Equipment and Supplies Outright:

1. Lower Lifetime Costs

Many things will cost you far less in total if you purchase them outright rather than leasing. You might pay $300 for an ergonomic desk chair that will serve you well for many years. The same chair, if leased, might run you $30 per month. You would then be paying $360 per year for the leased chair.

2. Lower Monthly Overhead

When you lease, you must pay the lessor on time, regardless of the level of cash on hand. If the income of your business varies widely from month to month, you can choose to only purchase equipment when you have the cash on hand and you will have fewer problems meeting your monthly budget.

3. Assets Rather than Liabilities

What you buy outright becomes an asset of your business, and so enhances your “bottom line.” Lease payments, on the other hand, qualify as liabilities, and so lower your company’s value. This may be important if you need to get a business loan or decide to sell your business. If you move or go out of business, your assets may be sold or taken with you, but it may be much harder to dispose of your lease contracts.

4. Tax Advantage

Since the IRS allows you to deduct a large amount of your business purchases from your gross income, if you are having a good year you may save significantly more by purchasing outright rather than leasing.

So, obviously there are pros and cons of buying as well as leasing. Here are some tips to help you make the best decision:

* Leases are best for more expensive items, and cash purchases for less expensive items. Lower cost items can usually be afforded from income on hand, but it may not be advisable to deplete your funds to make larger purchases. If you lease the larger items, you can budget to save and purchase your own later, and still have management and promotion funds available now.

* Check with your tax advisor. Find out the financial and tax implications of leasing versus buying for your individual situation.

* Last but certainly not least, don’t be tempted to buy what you don’t really need. If you are just getting started, use thrift-shop desks and other furniture, settle for a good telephone with answering machine rather than the full inter-office network being promoted, and watch for office or industrial close-out sales or auctions, where you can buy still-serviceable supplies for pennies on the dollar. If your company is to grow and thrive, cash in the bank is worth much more than beautiful furniture or the latest techno-marvel.


How to Handle a Difficult Discussion

Posted by Veronica Kirchoff | Posted in Business leadership, Small Business Tips, Teams & Teamwork | Posted on 11-05-2009

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Whether it involves talking with your teen about sex or drugs, your spouse about finances or housework, or your employee about attendance or performance issues, the prospect of initiating a difficult discussion is daunting to many, if not most, people. Mix in the tendency to procrastinate tackling unpleasant tasks, then feeling guilty about putting something so important off, and you can wind up feeling even more miserable and anxious about the impending conversation. You might even lose sleep over it.

Initiating such a discussion doesn’t have to be nearly so painful. With the proper mindset and some preparation, you can learn to handle even the most difficult topic with ease and confidence. The following tips will enable you to do just that.

1. Realize that by having the discussion, your goal is to benefit others as well as yourself. Whether or not he shows it, your teen will most likely appreciate that you care enough to talk to him about things that concern or matter to you. In the case of the employee with the performance issue, she will have an opportunity to correct or improve on it, or face consequences. In either event, the other members on your team will certainly appreciate that you took steps to address the situation, because they will see the poor performer either stepping up to the plate or terminated.

2. Focus on the possible positive outcomes of having the discussion sooner rather than later. The employee’s performance could most certainly improve. Or you may have the opportunity to replace a poor performer with someone more willing and able to do the work and follow company or departmental policies. Either way, the performance of your team as a whole will benefit, which will be a positive reflection on your own performance.

3. Prepare for any possible reaction to the discussion. Have contingency plans for handling any behavior or response to what you have to say, whether it be anger, denial, silence or disbelief. Knowing in advance exactly how you will deal with any of these will give you the confidence you need to proceed. Understand that you cannot control a person’s reaction, and in many cases you cannot predict it either. But you can always prepare for any possibility.

4. If the topic for discussion is an especially difficult one for you, have a reward planned for yourself when you complete it. Take a half day off to do something you enjoy, or treat yourself to something you ordinarily would not. After all, you just accomplished something that doesn’t come easily for you. You deserve something special.

Following these tips will not make handling difficult discussions any more fun, by any means, but doing so when the necessity arises will make you a better and more competent communicator, manager, parent and/or spouse. And who wouldn’t benefit from that?


Positivity in Business and Life

Posted by Veronica Kirchoff | Posted in Business leadership, motivation | Posted on 04-05-2009

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When life hands you something that you don’t naturally agree with, or when you seem to be having all sorts of problems, it can seem all too easy to get down about it and to get upset and negative. However, there are many reasons that you should always attempt to be as positive as you can – whether you are dealing with the stresses of family, of your job, or of your life in general. Being positive is going to help you make sure that you never need to worry about anything else.

There are always times where it seems like it is tough to look on the bright side of things. It can be that you have too little time on your hands and too much to get done, or that you have stresses that you simply cannot combat no matter where you go. However, usually, with some practice, you can learn to see the positives in these things as well, and you can learn to train yourself to always look on the positive side.

The first step to staying positive is to be able to step back from the issues at hand and to learn how to look at everything as a big picture. This is very important because it means that you are going to be able to look at everything put together as a whole, and you won’t need to worry about all of the small details. As you begin to pull away and look at the big picture, you are going to see the positives that are there – you might have very well behaved children generally, who are very smart and strong – and suddenly the spilled soda on the floor doesn’t seem so bad. You might have a great career with a boss that you respect, and suddenly the issue with one project doesn’t seem as important or as huge as before. If you can learn to pull yourself away and look at the big picture, chances are good that you will learn how to start to look more positively at your entire life.

Studies have shown that when you are able to focus on the positive, you are going to be able to attract even more positive energy to yourself. People who are more positive are more attractive, more comfortable with themselves, and are in better spirits – and these things attract only good things and opportunities as well. Therefore, the more positive that you can be about the world in general, and about your life, the more positive aspects you will be able to attract to yourself.

Whether you are dealing with a business, your home life, or with anything else that might be going on with you, you are going to find that there are lots of great things for you to consider about each of the parts of your life. And, the more that you focus on these positive and great aspects, the better you are going to feel about your life in general.


Benefits of Online Learning

Posted by Veronica Kirchoff | Posted in Business leadership, Small Business Tips, Time Management | Posted on 23-03-2009

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Teaching online is becoming increasingly common. There are many benefits to learning online. However, it needs to be remembered that online education is not a ‘silver bullet’ or panacea. It is just as easy to develop inflexible and inappropriate instruction online as it is with other methods. Nevertheless, there are good reasons that both students and teachers are making greater use of the Web for educational purposes.

Perhaps the greatest benefit is that of convenience. The online classroom is always open. It can be reached from anywhere with an internet connection. Greater access is useful for students living in rural areas, students with disabilities and those who cannot attend campus because of other commitments such as work or child-rearing. It can also reduce costs if there is less need to travel. Of course, providing material online can also result in reduced access where students have limited access to the internet.

Online learning is typically self-paced. This can suit students who are shy; those who are not native speakers or slower learners who need to take extra time to develop answers. The student can review material as many times as they want and references such as dictionaries can be consulted.

Online teaching tends to be more student-centered where the role of the teacher becomes that of a facilitator. It is often said that the teacher changes from being a ‘sage on the stage’ to a ‘guide on the side’. Students are able to access a huge range of resources on the internet. These resources are not necessarily just text-based. The types of resources available include text, audio, video, graphics and animations. However, as there are no gatekeepers on the web and anyone can publish just about anything, students need to be taught how to evaluate and discriminate among these resources.

Being able to critically evaluate the wealth of material available on the web is just one skill that online learners develop. Students also get experience with technologies and methods that are used in many careers. For example, online courses often make use of computer-conferencing which is widely used in many industries. Hopefully, the skills that students attain can also help them become life-long learners.

Technology has the ability to enhance learning and teaching. However, if used inappropriately it can also interfere with learning. It is important to choose online methods in education for pedagogical reasons rather than let it be dictated by the availability of the latest technologies.


Why Creating a Vision is so Important in Achieving Your Dreams

Posted by Veronica Kirchoff | Posted in Business leadership, motivation | Posted on 09-03-2009

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While goal setting and planning are activities that are important to achieving your dreams, creating a vision is an important first step. You need to know first what you want to achieve in life. What are your dreams? What kind of a person do you want to be? What do you want to build? What is the legacy you want to leave behind?

As you answer these questions, start visualizing how you will be when you have achieved that vision. Do not dismiss this as day dreaming. Consistent visualization done daily will attract the right resources to you. This is the power of the mind.

Creating a vision board will help you tremendously. A vision board is a poster board on which you can paste pictures torn out of various magazines. Look for pictures that reflect your dreams and desires.

Go through the magazines and tear out pictures that fit your vision of what you want to be. Have fun with this. Do not paste the pictures yet.

Once you have selected your pictures, lay them out on the poster board. Eliminate the pictures that do not fit. As you do this exercise, you will typically intuitively know which pictures you like.

You could organize the board such that different sections may be for different aspects of your life, like career, family, spiritual, social and others that you may have in mind. Some people like the images to be spread all over the board. Choose what feels best for you. You then paste the pictures.

Once you have pasted the pictures, you can then use markers to write anything that you want on the board.

An excellent idea would be to paste a photo of you looking radiant and happy right at the center of the board.

Put up the vision board somewhere you will see it often. Each time you see it, besides the pictures you see, add your emotions to your thoughts. Imagine as if you already achieved what you have created on your vision board.

Play with this. Bring out the child in you.

While vision boards have become popular when it was talked about in The Secret, it is not a new concept. People have been using this concept for a long time.

The vision board helps you to energize and give life to your visions. As this vision that you have painted in your mind becomes stronger, you will naturally find yourself beginning to take new directions. You will find that you meet different people or find reading materials which are aligned to your vision.

When surfing the Internet, your searches may lead you to something that you would not have intentionally looked for.

This is about the power of attraction. Whatever we attract into our lives is based on the thoughts we have in our minds. If it is negative thoughts, then we attract what is negative.

The beauty of having a vision is that we can visualize it and create positive thoughts. We then attract the appropriate energies from the universe to assist us in achieving what we created in our vision.

Some people question if this can happen every time. People who have practiced this say that if their vision did not happen, something better than that happened. Or sometimes, it just took longer but happened at a better time with greater value.

The beauty about creating a vision is that you do not depend on anyone else. Furthermore, you can have fun creating a vision board. Then each time you look at it, imagine and feel as if you already achieved it. You can even just imagine it without a vision board and it still works.

Start creating a vision. Visualize it daily and see the magic happen in your life.


Work ON Your Business, Not IN Your Business

Posted by Veronica Kirchoff | Posted in Business leadership, Growing your business, Small Business Tips | Posted on 02-03-2009

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Business owners everywhere are working seven days a week, struggling to sell their products and services, as well as attending to all the daily tasks of keeping the business going. The paperwork alone can be a full time job. Few seek help, often saying, “I can’t afford to hire someone… I barely make enough to pay myself!”

The truth is, you can’t afford not to hire help for those mundane tasks. This is especially true if those tasks require expertise you don’t have. Every minute you spend learning how to do something is precious time you could be spending on developing your business.

Self-made millionaire, Cory Rudl, said the best business decision he’d ever made was to hire someone to help him. Although he was paying out almost half his earnings to his employee, that move freed him to develop his business into a money making machine, to the tune of millions of dollars.

You can do the same for your business, and it won’t cost half your earnings either. By creating “mini projects” you can hire a freelancer to do those routine chores and pay them for the hours you need them.

Creating those mini projects will take some effort at first. It means you have to stop and think before you tackle a task, “Is this something I have to do myself, or can I delegate this to someone else?” Even after getting started on a task, it’s important to be aware of your time spent – if it takes you too long to do it, you’re wasting your time! That’s the signal to hire a freelancer who can do the job for you.

Although many freelancers can come to your business office, you can save even more money with “virtual assistants.” The craze for virtual assistants has taken the Internet world by storm.

Virtual assistants are capable, competent people in every country who are looking for work they can do from their own office. And their rates are incredibly low. For $2 or $3 per hour, you can have your website developed, all your QuickBooks transactions entered, have a software program developed to make your life easier…the options are endless.

For a few more dollars per hour, you can hire the best available copywriters, marketing gurus, graphics designers…you name it. The key is to define your mini project, decide what you’re willing to pay to have it done and get the word out.

The Internet is a great way to get the word out about your project. Websites such as www.GetaFreelancer.com, www.ScriptLance.com, www.Elance.com and www.RentaCoder.com have hundreds of professionals eager to work. Post your mini project on these websites and you’ll have 20 bidders or more in a few hours. In a very short time you’ll be able to choose the best qualified professional for your project, at your price.

So, if you’re working in your business, doing everything from sales to bookkeeping, decide now to get help. If you want your business to grow, you can’t afford not to.