Seattle Small Business Blog

Whether it involves talking with your teen about sex or drugs, your spouse about finances or housework, or your employee about attendance or performance issues, the prospect of initiating a difficult discussion is daunting to many, if not most, people. Mix in the tendency to procrastinate tackling unpleasant tasks, then feeling guilty about putting something so important off, and you can wind up feeling even more miserable and anxious about the impending conversation. You might even lose sleep over it.

Initiating such a discussion doesn’t have to be nearly so painful. With the proper mindset and some preparation, you can learn to handle even the most difficult topic with ease and confidence. The following tips will enable you to do just that.

1. Realize that by having the discussion, your goal is to benefit others as well as yourself. Whether or not he shows it, your teen will most likely appreciate that you care enough to talk to him about things that concern or matter to you. In the case of the employee with the performance issue, she will have an opportunity to correct or improve on it, or face consequences. In either event, the other members on your team will certainly appreciate that you took steps to address the situation, because they will see the poor performer either stepping up to the plate or terminated.

2. Focus on the possible positive outcomes of having the discussion sooner rather than later. The employee’s performance could most certainly improve. Or you may have the opportunity to replace a poor performer with someone more willing and able to do the work and follow company or departmental policies. Either way, the performance of your team as a whole will benefit, which will be a positive reflection on your own performance.

3. Prepare for any possible reaction to the discussion. Have contingency plans for handling any behavior or response to what you have to say, whether it be anger, denial, silence or disbelief. Knowing in advance exactly how you will deal with any of these will give you the confidence you need to proceed. Understand that you cannot control a person’s reaction, and in many cases you cannot predict it either. But you can always prepare for any possibility.

4. If the topic for discussion is an especially difficult one for you, have a reward planned for yourself when you complete it. Take a half day off to do something you enjoy, or treat yourself to something you ordinarily would not. After all, you just accomplished something that doesn’t come easily for you. You deserve something special.

Following these tips will not make handling difficult discussions any more fun, by any means, but doing so when the necessity arises will make you a better and more competent communicator, manager, parent and/or spouse. And who wouldn’t benefit from that?

Preparing to sell a business may not be as straightforward as it seems. Selling a business requires a balance between enticing buyers for the business and, at the same time, keeping the current customers happy. If the customers are unhappy then the business value drops and the sale may not go as planned. If a person goes into selling a business without planning or the knowledge of how to do so, they may end up losing money.

The following list explains the first steps a person should take to prepare to sell while also keeping customers happy.

Get a quote on the value of the business. This is extremely important. If a business owner asks too much, they may have a hard time selling, but if they do not ask enough they are losing out on valuable revenue. A professional can help with this because they usually know how certain time and economic factors can contribute to the value of a business. But you should also do your own research. You are the best source to know your own niche market. This appraisal should be done before selling to get the actual value.

Determine if the sale will be public or private. If there is a chance that customers will be lost once they find out the business is sold, then it is wise to do a private sell. This way the new owner will have a chance to gain their business. Also, will the employees stay or will they leave for fear of the upheaval of new ownership? Most buyers would like to see that a business could withstand any changes that can come about with a sale. These factors should be considered when determining if a sale should be public or private.

Set up a marketing campaign. Just as a business owner needs to advertise their products, they need to advertise the sale. The marketing efforts will be largely based on the type of sale, either public or private. In the case of the private sale, an example of this may just put the business name out in the public by advertising donations to charities. Just remember, the appearance of the business can help determine the value. This goes for physical appearance as well as just appearing financially secure and stable.

Prepare all information to show buyers. Potential buyers will likely be interested in seeing all the details of the business. They will want to know why the business is being sold and will need to see financial statements and tax returns in order to make an informed purchase. A business is perceived as much riskier with no solid financial history and that can decrease the sale value.

Preparing by doing these four steps can make selling a business easier. The key is they can be done up to years before the actual sale. But, they are also just the tip of the iceberg. They do not cover every aspect, like legal and financial considerations, so a business owner should contact their lawyer, accountant, and other professional assistance to ensure everything is done correctly.